Melanie Moss Photography values your privacy. This Privacy Policy explains how and why we use your personal data, to ensure you remain informed and in control of your information.
From 1 March 2018, Melanie Moss Photography will ask its customers and persons expressing interest in its service (supporters) to “opt-in” for marketing communications. This is due to a change to the rules that govern how communications can be made and a new regulation on personal date (the General Data Protection Regulation) coming into force in May 2018. There we are introducing a new approach that relies on you giving us your consent about how we contact you. This means you’ll need to choose whether you would like to receive different types of communications and how.
You can decide not to receive communications or change how we contact you at any time. If you wish to do so please contact Melanie Moss by emailing melanie@melaniemoss.com.
We will never sell your personal data and will only share your data with organisations whose privacy and security are guaranteed.
Any questions you might have in relation to this policy or how we use your personal data should be sent to melanie@melaniemoss.com
ABOUT US
Your personal data (i.e. any information which identifies you, or which can be identified as relating to you personally) will be collected and used by Melanie Moss Photography (Data Controller number: ZA312992)
INFORMATION WE COLLECT Personal data you provide
We collect data you provide to us. This includes information you give when contacting us through the website Contact Page, direct emailing to us or ordering from us via the website or email. For example:
personal details (name, email, address, telephone) when communicating via the website Contact Page, or purchasing prints or products;
details of the type of event or photography work that you were interested in or purchased that put you in touch with Melanie Moss Photography;
images which have been taken with consent by the subjects;
personal information that the customer offers relating directly to a photoshoot via email and which aids photoshoot preparation;
your transactions with us, for example, the type of photos or products you purchased, the file numbers of the images, the cost of each print or product, any shipping costs necessary, and how payment was made (no payment details are stored);
customer feedback or reviews sent directly from the customer via email or Survey Monkey, or placed by the customer onto LinkedIn or Facebook
Sensitive personal data
We do not normally collect or store sensitive personal data (such as information relating to health, beliefs or political affiliation) about customers or supporters.
Accidents or incidents
In the event of any an accident or incident occurring on our property, or involving us then we’ll keep a record of this (which may include personal data and sensitive personal data)
Volunteer
If you are a volunteer helping Melanie Moss Photography for any reason, we may collect extra information about you with your consent. eg references, details of emergency contacts, medical conditions. This information will be retained for legal reasons to protect us (including in the event of an insurance or legal claim) and for safeguarding purposes.
HOW WE USE INFORMATION
We only ever use your personal data with your consent, or where it is necessary in order to:
enter into, or perform, a contract with you;
comply with a legal duty;
protect your vital interests
for our own (or a third party’s) lawful interests, provided your rights don’t override these.
In any event, we’ll only use your information for the purpose or purposes it was collected for (or else for closely related purposes):
Marketing
We use personal data, including photos, to communicate with people and to promote Melanie Moss Photography. This includes keeping you up to date with relevant news and offers, and the work of Melanie Moss Photography.
Administration
We use personal data for administrative purposes including:
maintaining databases of our customers and supporters;
fulfilling orders for goods or services (where placed online, over the phone, or in person);
updating our website to reflect services available to promote work of Melanie Moss Photography
helping us respect your choices and preferences (eg. If you ask not to receive marketing material, we’ll keep a record of this).
Internal research and analysis
We carry out internal analysis of our customers and supporters to determine the success of campaigns and offer, to better understand behaviour and responses and identify patterns and trends.
DISCLOSING AND SHARING DATA
We will never sell your personal data.
We may share personal data with subcontractors or suppliers who provide us with services. For example, if you order something from our website and for speed the prints or products are delivered directly to you, your name and address will be shared with the supplier. Or if we create publicity cards using a montage containing your images (with your consent), this will be shared with the supplier in order for production to take place. However, these activities will be carried out under a contract, which imposes strict requirements on our supplier to keep your information confidential and secure.
MARKETING
From 1 February 2018, Melanie Moss Photography will ask its customers and supporters to “opt-in” for most communications. This includes all our marketing communications and you will have the choice as to whether you want to receive these. You can decide not to receive communications or change how we contact you at any time. If you wish to do so, please contact Melanie Moss by emailing melanie@melaniemoss.com or use the Unsubscribe option at the bottom of all communications.
What does “marketing” mean?
Marketing does not just mean offering services available but also includes news and information about:
our different photography services
our portfolio of work
our range of prints and products
latest offers on photoshoots or prints and products
general news or updates on Melanie Moss Photography and our activities
our attendance at any fairs or events
ideas for gifts
tips and advice relating to photography or having photoshoots and the value of having professional images, especially for profile images
When you receive a communication, we may collect information about you, respond to or interact with that communication and this may affect how we communicate with you in future.
All images that feature on our online portfolio (website galleries, facebook pages and galleries, instagram posts, linkedin galleries and posts) have been posted, with no names used and with full permission from the subjects. These subjects have the right to ask for their images to be removed from the galleries at any time.
RESEARCH AND PROFILING Analysis and Grouping
We analyse our customers and supporters to determine common photography service interests and preferences based on type of services used previously, or services expressed interest in only. For example, customers and potential customers are grouped according to whether they have purchased Family Photoshoots previously, or expressed interest in these, or Headshots.
YOUNG PEOPLE Photos
If your child is under 18 and we would like to use photos of them in any marketing material or portfolio galleries (website, facebook, instagram, linkedin galleries) we’ll need permission from you as their parent or guardian. No names are ever used unless expressly agreed with you in advance.
HOW WE PROTECT DATA
We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use of disclosure of your personal information.
Electronic data and databases are stored on secure computer systems and we control who has access to information (both physical and electronic means). Our staff receive data protection training and we have a detailed set of procedures for handling personal data.
Payment security
Melanie Moss Photography uses third party payment processors PayPal to process payments made for prints and products via the website. All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards and your billing information (which is only used by these payment processors for the purpose of performing fraud protection) is encrypted before being communicated to them. Subject to the exception below, your credit card details are communicated directly from your browser to these payment processors. This means that the payment form is either off-site or displayed in a frame on the payment page.
For PayPal we only store the tokens required to identify the transaction with PayPal, issue refunds and identify transactions made using PayPal.
STORAGE Where we store information
Melanie Moss Photography is based in the UK and we store our data within the European Union. Some organisations, which provide services to us, may transfer personal data outside of the EEA, but we’ll only allow them to do so if your data is adequately protected.
For example, some of our systems use Apple products. As a US company, it may be that using their products result in personal data being transferred to or accessible from the US. However, we’ll allow this as we are certain personal data will still be adequately protected (as Apple is certified under the USA’s Privacy Shield scheme).
How long we store information
We will only store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes (though we’ll keep a record of your preference not to be emailed).
Where we own the copyright of an image and the image was taken after August 1989, the image can be retained for 70 years after the death of the photographer. We store all images for the purpose of the portfolio of Melanie Moss Photography and, where consent has been granted, for promoting our photography services. Although there is no guarantee of providing archived images, we store all photos in the event of customers requesting access to them many years later.
KEEPING YOU IN CONTROL
We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:
the right to confirmation as to whether or not we have your personal data and, if do, to obtain a copy of the personal information we hold (this is known as subject access request);
the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason);
the right to have inaccurate data rectified;
the right to object to your data being used for marketing or profiling;
where technically feasible, you have the right to personal data you have provided to us, which we process, automatically on the basis of your consent or the performance of a contract. This information will be provided in a common electronic format.
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.
Complaints
You can complain to Melanie Moss Photography by emailing Melanie Moss at melanie@melaniemoss.com
If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk
COOKIES AND LINKS TO OTHER SITES Cookies
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to give you the best possible experience and to allow you to make use of certain functionality (such as being able to purchase online). We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other sites
Our website contains hyperlinks to other websites. We are not responsible for the content or functionality of any of these external websites (but please let us know if a link is not working by using the Contact link at the bottom of the page.
If an external website requests personal information from you (e.g. in connection with an order for goods or services), the information you provide will not be covered by the Melanie Moss Photography’s Privacy Policy. We suggest you read the privacy policy of any website before providing any personal information.
When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with Melanie Moss Photography.
CHANGES TO THIS PRIVACY POLICY
We’ll amend this Privacy Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our Privacy Policy will always be posted on our website.
This Privacy Policy was last updated on 20.02.2018
Cookie Policy
We use cookies to offer you a better browsing experience, analyze site traffic and assist in our marketing efforts.
Read below about how we use cookies and how you can control them by clicking "Cookie Settings".
If you continue to use this site, you consent to our use of cookies.
What are cookies
Cookies are small text files that are stored on a user's computer or mobile device. They are used for a variety of purposes, including personalising pages, remembering visitor preferences, analysing visitor behaviour, managing shopping carts and delivering targeted advertising. Cookies are used to improve the online experience of almost every website, including our own.
Types of cookies
When you use our website, the following four types of cookie may be set on your device:
Necessary cookies: Necessary cookies are essential for the use of the features and services we offer on this website. Without these cookies, the services you want to use (such as view and buy your images) cannot be possible.
Functional cookies: These cookies allow us to provide you with a better online experience when you use our website. They do not gather or store any information which would allow us to identify you personally.
Performance cookies: Performance cookies collect information about how our customers use our site so that we can improve our site. These cookies collect anonymous information on the pages visited. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.
Targeting cookies: These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. Advertising Bureau has put together a great resource for information on behavioural advertising: how it works, further information about cookies, and steps you can take to protect your privacy on the internet. For more information please visit www.youronlinechoices.com
Managing Cookies
Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored. You can choose to restrict or block cookies through your browser settings at any time.
For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org. Please note that certain cookies may be set as soon as you visit this website, but you can remove them using your browser settings.
However, please be aware that restricting or blocking cookies may impact the functionality or performance of our website. Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, view pictures, login or interact with the site by doing something that goes beyond clicking on simple links.
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